Customer Support

Rheotherm Technical Support

Have a question about the operation of your Rheotherm instrument? The following resources may be helpful:

Product Manuals – include installation, operation and troubleshooting information.
Visit the Product Manuals section of the Resource Center for a complete list of manuals.

Other Useful Documents – details on special features and other useful information regarding the operation and installation of your Rheotherm instrument:
Model 210 Dimensional Information
 – Inline TU Style Sensor (PDF)
 – Insertion Probe (PDF)
Model 210 RS232 Output (PDF)
Rheotherm Return Instructions (PDF)

If you need to return your Rheotherm instrument for repair, or if you have other questions regarding the operation of your device, please Contact Us. Please include the serial number and/or model number of the unit (located on the label on the sensor and/or electronics) in your communication to help us better assist you.


RheoVac Technical Support

Have a question about the operation, use, or interpretation of the data from your RheoVac instrument? Contact Intek at the phone number at the top of the page or use the form in this page to send us your question.

The following resources may also be helpful:

Product Manuals – include installation, operation and troubleshooting information.
Visit the Product Manuals section of the Resource Center for a complete list of manuals.

Other Useful Documents – details on special features and other useful information about your RheoVac system:
RheoVac Probe Installation (PDF)
Ball Valve Assembly for RheoVac Probe (PDF)
Ball valve Assembly for PT Probe (PDF)
RheoVac Return Instructions (PDF)

If you need to return your RheoVac instrument for repair or recalibration, or if you have other questions regarding the operation of your device, please Contact Us. Please include the serial number and/or model number of the unit (located on the label on the probe and/or electronics) in your communication to help us better assist you.

Data Upload and Analysis – Intek offers RheoVac customers a free service to review process data that has been collected by their instrument to help identify operating issues with their condenser. For information on how to send the data to Intek, click here.


Billing/Invoicing/Shipment questions

For questions regarding an invoice or status of a shipment, Contact Us via email or phone.


Feedback

Do you have feedback about your Rheotherm or RheoVac product? How about Intek’s services or support? Please click here for a short survey to let us know how we’re doing. Thank you! We value your business and want do do what we can to continue to provide excellent support and the highest quality products in the industry.

Need Help?
Required fields are indicated with an ‘*’Name*

Email*

Phone

Company

Attach File

Message*